Patient’s Rights

Patient’s Rights

+ Patient shall have the right to refuse care management services and to be informed of the implications of refusal related to benefits eligibility or health outcomes

+ Patients are educated on their rights

+ Patients are informed about the use of end of life advanced case directives when appropriate

+ Patient shall be given the opportunity to participate in their plan of care with choices regarding service options discussed

+ Patients have the right to obtain information regarding criteria for case closure and to receive notification and rationale when case management services are changed or terminated

+ Patient shall be treated without discrimination as to race, disability, gender, national origin, or creed

+ Patient shall have the right to know the names of all staff members providing care

+ Patient shall be assured of confidential treatment

+ Patient shall be treated with consideration, respect, and full recognition of his/her dignity and individuality, including privacy in treatment and care for his/her personal needs

+ Patient shall have the right to make a complaint without fear of retribution or jeopardizing his/her standard of care

+ Patient or family member will be informed of alternative approaches if they are unable to fully participate in the case management assessment phase

References: URAC V3.0 CORE Standard 22 and CM Standard 11, 15

Adopted: 1998. Reviewed: 10/07. Revised: 10/07.